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Lost? Let eflatbed.com show you the way.Q. What is eflatbed.com?

A. eflatbed.com is an online logistics management company focused exclusively on the flatbed transportation industry. We provide carriers and shippers in the metals, lumber, and building materials industries with professional services, web-enabled tools, and informational resources to manage the entire transportation process. eflatbed.com leverages over a decade of experience to deliver customized logistics solutions that result in process efficiencies, reduced costs, and increased control.

Q. Why should I join eflatbed.com?

A. You'll get loads in prime traffic lanes faster and easier than ever before . . . no more wasted time on phone calls and faxes. You'll minimize empty miles and maximize your loaded-mile potential. You'll get better load opportunities while you reduce costs and minimize paperwork.

Q. How do I sign up?

A. Just go to the enrollment section. Enrollment is easy and you will receive an e-mail approval with your own username and password within an hour of the time we receive a copy of your W-9 Form (W-8 Form for Canadian carriers), operating authority, and insurance information showing the proper amount of coverage.

Q. How will I know if my load offer was accepted?

A. You will receive an e-mail within an hour (8 a.m. to 5 p.m. (EST) Monday through Friday).

Q. What happens if, after I place an offer for a load, I find that I can't deliver at that rate or even at all?

A. If the load is still open, you can either change the rate you offered or delete your offer completely. From the "Carrier Home" page, click the "Your Offers" link, select the radio button next to the appropriate load and click the "Detail" button. On the "Load Details" page, click the "Edit/Cancel Offer" button. From there, you can either click the "Cancel Offer" button if you wish to cancel your offer, or change the rate in the "Your Offer" text box and click the "Edit Offer" button to submit. Click the "OK" button to agree to the change.

If the load has already been awarded to you, call customer service at 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday or e-mail customerservice@quadrivius.com.

Please send general comments or suggestions to customerservice@quadrivius.com or call 724-709-9000, ext. 2161 between the hours of 8 a.m. and 5 p.m. (EST) Monday through Friday, or fax them to 877-766-1951.

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